Chief Digital Officer at the Department for Levelling Up, Housing and Communities
30 Sep 09:45 — 10:45
About the session
A decade after the radical reforms of GDS we have seen significant progress in public sector digital services. Countless transactional services now serve the public online with minimal fuss, saving taxpayers money, all informed by user research and service design. These services are built on ever more flexible and secure technology, with data increasingly accessible through APIs.
Yet a long tail of unreformed services and legacy technology remain. Part of the story of the next decade is to keep chiselling away at this collective public sector 'to do' list, while iterating our newer services to prevent them becoming legacy in their own right.
But is that all there is? In this keynote Paul, Chief Digital Officer at the Department for Levelling Up, Housing and Communities will set out an upbeat assessment of the next frontiers of digital public service reform and their connection to the big challenges we face as a nation - from machine learning to digital civic empowerment to that all-too-elusive vision of Government as a Platform.