Using boundaries to create healthier, more resilient and effective services, teams, and partnerships

The work we do designing services is complex. At multiple levels.

There's a lot of people involved. Stakeholders, colleagues, people impacted by change. Sometimes, you'll contend with the national media and public opinion. Often, you’re at the mercy of both small politics and big politics. There are financial and moral implications. And all of it happens within the context of a heavily regulated and governed environment.

This talk will reflect on experiences of designing services, leading teams, and building relationships with clients, stakeholders and those impacted by change. We'll look at how boundaries play a role in our relationships at work and in our lives. And we’ll explore how bringing awareness to these can improve relationships at all levels – in our teams, with key stakeholders, and with the people we’re designing services with and for.

Participant takeaways:

• An understanding of 'boundaries' and how they show up in our personal and professional lives
• Real-life examples of where boundaries show up in the work that we do at different levels
• Ideas for how to use boundaries to create healthier teams and relationships with stakeholders
• Ideas for how to use boundaries to build more effective services
• A space to reflect on their own work and experiences