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Alan Colville

Service maintenance! resetting the conditions to design with impact

Ali Fawkes & Jenni Parker

Research & co-design with children - a beginner’s guide

Amanda Payne & Germaine Faulkner

Customer centricity in the public sector

Faye Churchill

Breaking bad policy: how we built HMRC's policy lab

James Higgott

How to influence the strategic direction of large, complex services

Jen Staves & Simon McCartney

Homegrowing service design capability in government

Jessica Hughes

Make mapping great again

Julian Thompson

Transcending Black Realities- The Possibilities of Joy & Imagination

Kate Ivey-Williams

Embedding service design bottom up & top down - lessons from the field

Kate Tarling

Building successful service organisations

Kerrie Hughes

Once more, with feeling: the role of emotions in design

Lightning Talks

Curated by Caroline Jarrett

Martha Edwards

Is co-design futile?

Martin Jordan & Kara Kane

The long slog of public service design

Nina Wafula & Mike Woolf

Taking an equitable design approach: lessons from designing a mental health service for young Black people

Polly Bass

Navigating ‘dark matter’: a model for policy design in local government

Rochelle Gold

The Journey to Eutopia

Sophie Dennis

Conference Wrap-Up: Where Next for Service Design in Government?

Shagun Seth & Kalvinder Kohli

Partners in communities

Stéphanie Krus

Inclusion: going beyond accessibility and digital capability