Session type:


Presented by:

Amy Lynch

Bank of England

Session time:

18 Sep 11:15 12:00

Session duration:

45 minutes

About the session

This session explores how we can evaluate the opportunities of Artificial Intelligence in services.

Amy and her colleague at the Bank Of England have been creating a method to identify and evaluate opportunities for Artificial Intelligence in services and the value this can provide to user experiences.

Drawing on her experience, this session will walk you through the principles of Artificial Intelligence and provide a set of practical tools and techniques we can use as service designers to identify opportunities.

Participant takeaways:

  • Understand the different types of AI
  • Understand the principle of AX
  • Understand how to identify AI/AX opportunities
  • Understand how to understand the wider impacts of AI on service delivery

Ai, AIX, Service Design

About the speaker(s)