Session type:

Case Study

Presented by:

Lindsay Green

Department for Work and Pensions (DWP)

Ana Wheelock

Office for National Statistics (ONS), previously Department for Work and Pensions (DWP)

Session time:

30 Sep 11:15 12:00

Session duration:

45 minutes

About the session

Going through a bereavement is one of the toughest times in life. Financial worries can make it even harder.

We will explain how we designed a service to help people get financial support when their partner dies. One of our biggest challenges was conducting user research with people when they are at their most vulnerable, both logistically and ethically.

However, the insights we gained allowed us to quickly build a service that met their needs and significantly improved their experience.

About the speaker(s)