Department for Work and Pensions (DWP)
Office for National Statistics (ONS), previously Department for Work and Pensions (DWP)
30 Sep 11:15 — 12:00
About the session
Going through a bereavement is one of the toughest times in life. Financial worries can make it even harder.
We will explain how we designed a service to help people get financial support when their partner dies. One of our biggest challenges was conducting user research with people when they are at their most vulnerable, both logistically and ethically.
However, the insights we gained allowed us to quickly build a service that met their needs and significantly improved their experience.