Session type:


Presented by:

Clare Villalba

Citizens Advice

Jessica Kyriacou

Citizens Advice

Leanne Griffin

Citizens Advice

Alex Gadsby

Citizens Advice

Session duration:

90 minutes

About the session

We explore the challenge of designing services that are customised locally to meet the needs of communities. We face this challenge at Citizens Advice as we deliver services personalised to communities and clients, but designed nationally. We need to customise the advice, how we present it, community engagement and the local partnerships. In the future, more government services will work towards locally unique services that meet the needs of communities. So now is an ideal time for us to work through this challenge together.


Conference Themes: Third Sector; Participation; Social Inclusion

About the speaker(s)