Session type:


Presented by:

Stephanie Wade


Ruben Ocampo

Conic Group

Session time:

29 Sep 13:45 14:45

Session duration:

60 minutes

About the session

City governments work at the intersection of governance and service delivery to provide value to their communities. But what are the enabling factors that help cities deliver better services in an increasingly complex world?

In this session we will identify critical success factors in delivering design at the city level, explore case studies from around the world, and discuss the next frontier in using service design to catalyse more equitable and impactful improvements to people’s lives.

About the speaker(s)