Design tomorrow, yesterday: learn a new design accelerator tool to create concepts at pace

Session type:

Workshop

Presented by:

Art Bam

Deloitte Digital

Dean Thomson

Deloitte Digital

Session time:

28 Sep 11:15 — 12:45

Session duration:

90 minutes

About the session

In this interactive workshop, learn a new design accelerator tool that provides a modular approach to tackling complex and large-scale design challenges. Hear how we applied it to challenges on the NHS COVID-19 Testing Programme, when we were faced with time pressures, evolving policy and a complex stakeholder landscape. You'll use the tool yourselves on a case study, guided by the facilitators, so that you can apply it to your future design challenges.

Participants Takeaways:

Learn how to effectively communicate a new concept to a broad audience and drive large scale change at pace while dealing with complexity
Uncover the things that matter to your stakeholders early in the process so that you get the buy-in you need
Identify and highlight key assumptions and hypotheses you need to test with users
Evolve design-driven ideas into tangible and deliverable business requirements
Get cross-functional teams (such as design, product, delivery and policy) to work better and faster together towards an inclusive solution (digital and non-digital)

This session has:

A session number cap: 25 participants

Themes: Methods, Service design, Complexity, Change, Innovation, Design Process

Show in programme

About the speaker(s)

Art Bam

Art is a design lead at Deloitte Digital, ensuring teams shape and deliver end-to-end digital transformation services that are accessible and inclusive.

Since May 2020 Art has worked with NHS Digital on digital testing services, most notably pioneering the design of lateral flow device services such as mass testing, collect and self report a test, etc.

Art’s previous experience in government services includes leading a human-centred initiative with England’s 43 police forces to positively change behaviour in how officers and their colleagues adopt, use and champion mobile technology.

Art creates design accelerator tools, through which he trains and upskills fellow Deloitte Digital colleagues on how to use these so that multi-disciplinary teams can effectively deliver large scale change at pace.

Art has also been a guest panel member and speaker on Design Thinking for various bodies and universities in London and Cape Town, South Africa.

Pronouns: He/Him

Dean Thomson

Dean is a service designer with multiple years of experience in the public sector. He has been a design lead for products and services with user bases in the millions, working as part of multi-disciplinary agile teams. From March 2020 to June 2022, Dean helped the NHS to rapidly design, scale, and eventually reduce COVID-19 testing for the UK population.

He worked across various parts of the programme, such as mobile apps for test site staff, organisation-based testing, and mass population lateral flow testing. Dean follows a design process that emphasises co-design and collaboration, which he has found to be particularly important in large public sector organisations with often complex stakeholder groups.

Pronouns: He/Him