Session type:


Presented by:

Art Bam

Deloitte Digital

Dean Thomson

Deloitte Digital

Session time:

28 Sep 11:15 12:45

Session duration:

90 minutes

About the session

In this interactive workshop, learn a new design accelerator tool that provides a modular approach to tackling complex and large-scale design challenges. Hear how we applied it to challenges on the NHS COVID-19 Testing Programme, when we were faced with time pressures, evolving policy and a complex stakeholder landscape. You'll use the tool yourselves on a case study, guided by the facilitators, so that you can apply it to your future design challenges.

Participants Takeaways:

  • Learn how to effectively communicate a new concept to a broad audience and drive large scale change at pace while dealing with complexity
  • Uncover the things that matter to your stakeholders early in the process so that you get the buy-in you need
  • Identify and highlight key assumptions and hypotheses you need to test with users
  • Evolve design-driven ideas into tangible and deliverable business requirements
  • Get cross-functional teams (such as design, product, delivery and policy) to work better and faster together towards an inclusive solution (digital and non-digital)

This session has:

  • A session number cap: 25 participants

Themes: Methods, Service design, Complexity, Change, Innovation, Design Process 

About the speaker(s)