Session type:

Case Study

Presented by:

Shirley Sarker


Natalie Harney


Session time:

20 Sep 12:15 13:15

Session duration:

60 minutes

About the session

Discover how AstraZeneca and Health Innovation Manchester have partnered to work with Snook to design a new remote diagnostic service for use by Greater Manchester, supporting local systems and enhancing patient care.

In this talk, we'll explore the intricate process of designing and delivering public health services as a private company, drawing insights from GDS and NHS best practices. We'll showcase our strategic approach to optimising outcomes for patients in Greater Manchester. 

Join us to learn how technology, healthcare expertise, and service design converge to drive transformative change in the healthcare landscape.

This Project has been developed as part of a Joint Working initiative between HinM and AZ UK.

Participant takeaways:


  • A new perspective on government service design best practice from applying and adapting those principles in new contexts
  • The challenges and opportunities when designing public services from the private sector 
  • Learnings from bringing inclusive design to diagnostic services
  • Reflections on taking a design and pilot-led approach in a highly regulated area


Healthcare, Digital transformation, Design process, Inclusivity, Service design

About the speaker(s)