The history and future of the NHS design system

No design system (well, no good one, anyway) has a simple beginning. They form when multiple strands of work are eventually understood and codified, to achieve a wider desired outcome of efficiency and consistency. I’ll talk about the origins of the design system for the biggest health website in the UK, and the many services that now use it. I’ll talk about the mistakes, successes, the pandemic, and what the future for user-centred design in health could be.

Themes: User Centred Design, Design Systems, Accessibility, Big organisations