Lessons from the field: where can user centred design mindsets and methods positively or negatively disrupt NHS changes approaches in digital transformation?
Northern Care Alliance NHS Foundation Trust
29 Sep 15:15 — 16:45
About the session
Since Covid-19, the way we provide health services is transforming, by necessity and by design. In this workshop we firstly share what worked and didn't when we introduced user-centred design mindsets and methods to a large northern NHS provider Trust. Secondly, we run a creative exercise exploring how to introduce user-centred design in adaptive ways to enhance existing change and digital transformation approaches.