Session type:


Presented by:

Pippa Dagnall

Department for Work and Pensions

Session time:

22 Sep 12:30 13:15

Session duration:

45 minutes

About the session

Working upstream at the point of policy inception, policy design labs wrestle with complex challenges, navigate a great deal of uncertainty, and have the opportunity to pave the way for service design that delivers real value to the end user.

This session will explore the good practice learnt and observed whilst working in a user-centred policy design lab, and reflect on how I am trying to apply those learnings to other design contexts in government.

Policy Design, Service Design, Collaboration, Communication, Coaching, Bigger Picture, Challenge

About the speaker(s)