Session type:

Case Study

Presented by:

Elizabeth Ayer


Session time:

17 Sep 14:00 15:00

Session duration:

60 minutes

About the session

Short feedback cycles are ideal for improvement, but fast feedback is not a reality for many people in government.

When faced with obstacles, good intentions to check outcomes and correct course often fall by the wayside. Using the example of 18F cross-agency consultancy, this talk will show real mechanisms to clarify outcomes and identify metrics to guide impact that extends over years.

Participant takeaways:

  • Acknowledge the barriers to getting feedback on government services
  • Make the case for feedback, even if it's over a long horizon
  • See methods of identifying metrics, both thorough and lightweight
  • Get ideas for how to maintain enthusiasm and hold yourselves to account

This session will be:

  • Delivered: Hybrid
  • Recorded: No
  • Has a participant number cap: No

Themes: Metrics, Data, ROI, Measuring Impact, Transformation, Learning, Techniques

About the speaker(s)