Session type:

Tutorial

Presented by:

Jo Carter

The Satori Lab

Melys Phinnemore

Go Further

Howard Merrett

Valleys to Coast Housing Association

Session duration:

90 minutes

About the session

Service design isn’t just a set of methods but centred around changing mindsets and behaviours. Simply imparting our service design knowledge and wisdom in training sessions just isn’t enough. 

Now we've completed two 7-month long Service Design learning and development programmes, we’re able to share our secret formula, along with the balls-ups. 
You will also hear from a participant who came to the programme with no understanding of Service Design and now says “once it clicks, you can’t go back to the old way of thinking".

About the speaker(s)