Session type:

Case Study

Presented by:

Tanvi Kareer

Doblin by Deloitte

Munpreet Uppal

Department of Education: Education and Skills Funding Agency

Session duration:

45 minutes

About the session

The process of service design looks ordered, methodical and clean. However, the reality on the ground is often vastly different.

In this interactive discussion, Tanvi and Munpreet will talk about what actually goes on behind the scenes in service design and reflect on the surprisingly similar lessons learned on 2 vastly different projects, with the Education Skills Funding Agency and the Mayor’s Office for Policing and Crime, London.


Conference Themes: Central Government; Agency

About the speaker(s)