Session type:

Keynote

Presented by:

Cyd Harrell

Civic Design Consultant & Author of A Civic Technologist's Practice Guide

Session time:

16 Sep 09:15 10:00

Session duration:

45 minutes

About the session

In taking stock of government's performance in recent crises, there are many lessons for service design, and even more questions.

Cyd will bring together stories from safety net services, courts, and vaccine rollouts to ask how we, as a field, can contribute to a more resilient infrastructure of care.

Her talk will re-ground service designers in both the essential nature of our work and the gaps we need to fill as we step up to the next set of challenges in the 2020s.

This session will be delivered:

  • Live: Yes
  • Recorded: Yes

About the speaker(s)