System leadership & design culture - the surrey "SEND" experience

The Surrey Additional Needs and Disabilities Local Area Partnership is growing and embedding Service Design in search of a positive step change in experiences and outcomes for children, young people and families.

This case study session will consider the challenges and opportunities in developing a service design culture in a system partnership context and lessons learned on the journey so far.

Participant Takeaways:
The following topics and concepts will be explored using practical examples throughout:

• Exploration of the ““Special Educational Needs and Disabilities or “SEND”” system design landscape.
• Understanding changing user needs in the context of cultural and societal change.
• Making the case for user led design approaches.
• Design capabilities, power and discomfort.
• Green shoots and mountains to climb.

Themes:
LocalGov, inclusion, culture change, user voice , system design , partnership governance, Leadership.