28 Sep 15:15 — 16:15
About the session
In this session, three service designers who worked with NHS Digital from 2020 to 2022 will share their stories of working on COVID-19 testing services, discussing their experience, perspectives, and lessons learnt that they will take with them beyond the pandemic.
You will hear stories about how:
- testing services were rapidly launched in 2020;
- service design responded to constant policy change on testing for international arrivals;
- the impact of testing was amplified through the introduction of lateral flow testing.
- How to use a service model approach to easily scale to new user groups, and how to ramp down an established service in a responsible way.
Themes: Health, Service Design, COVID-19, Product Design, Case Study, Complexity, Stakeholder Management