Session type:

Case Study

Presented by:

Sarah Josefsberg


Emma McAuley

Session duration:

45 minutes

About the session

This case study discusses the implications of doing service design while working in a non-service design role and the challenges and opportunities this brings. You will learn:
- how to harness the voice of the user and focus that energy like a laser beam
- how participatory service design helps people think differently and creates space for co-design in a bureaucratic environment
- how to be an effective shield for creative thinkers, creating space for possibility.


Conference Themes: Health

About the speaker(s)