Session type:

Workshop

Presented by:

Maria Carlisle

Citizens Advice

Emma Ruskuc

Citizens Advice

Louise Costelloe-Ward

Citizens Advice

Session time:

29 Sep 11:15 12:45

Session duration:

90 minutes

About the session

Over the last 2 years we have all experienced levels of uncertainty around what the future holds for us. This brought with it a change in direction for services at Citizens Advice, as our funders moved to remote advice delivery, delivering more for less - at pace.

This workshop looks at how we can identify and learn from uncertainty, what that means for Service Design, how we can adapt and become the wayfinders within our teams and working lives.

About the speaker(s)