No more content vomit: how to train like a service designer

Theme: Training Designers

Service design is a team sport, and sometimes you need to train other folks so they can join the team. What if you considered that training as a design challenge, instead of a dreaded delivery task?

In this hands-on workshop, we’ll show you how to use your service design skills to plan learning experiences that work.

Whether you’re running a one-off session, building capability across a team, or are tasked with the dreaded “skills and knowledge transfer”, we’ll help you move beyond content delivery towards designing for relevance, relationships, and reflection.

You’ll leave with a reusable worksheet, ideas on how to reuse tools from your existing design toolkit, and practical ideas you can immediately apply for more impactful learning design.

We’ll introduce 3 key design principles for impactful learning:

• Relevant – connect learning clearly to what matters to your learners
• Relational – create opportunities for learners to build trust and mutual support
• Reflective – allow space for thinking, reflecting, and applying learning

Participant takeaways:

• A clear framework for designing effective learning in a public sector context
• Confidence to apply existing service design tools (like empathy mapping, user needs, journey mapping and the double diamond) to learning design
• Understanding and application of the 3 core principles: Relevant, Relational, Reflective
• A worksheet to guide future session design
• New ways to think about training as a design challenge, not a delivery task

This session:

• Includes interaction
• Has a number cap: 40 participants