Using a participatory action design research approach to create holistic change in an internal government service

The case study will speak to the design of an internal service done together with an internal team that Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA).

The project used a Participatory Action Design Research Approach (PADRE). Working directly with an internal team Iterative design loops allowed for a more emergent and flexible approach.

The outcome was not only the co-design of a new service but laid the foundation for a collaborative form of change management.

Participant takeaways:

• The importance of an approach that evolves service design paradigms from partial 'co-creation' to full participation
• Shifting the service design focus on the inside to affect the out
• Bridging the space between service design and organisational change

This session will be:

• Delivered: Live
• Recorded: No
• Has a participant number cap: No

Themes: International, Team, Service Design, Participatory Design, Organisational Change